Our Guarantee & Warranty - Level Two Chimney Waltham

The Level Two Chimney Waltham Guarantee

We stand behind every chimney we touch in Waltham. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and each one left with a written price agreed before we started and a documented photo record of what we found. That’s not a marketing line. It’s Clause 1 and Clause 4 of the Haven Standard, and it’s how we’ve operated from day one. If we miss something, install something wrong, or leave a mess, we make it right. Our 365-Day Done Right Promise covers workmanship on every job we complete in Waltham, Watertown, Newton, and the surrounding towns. No runaround. No “that’s not our department.” You call, we fix it.

Call (781) 649-9326

What’s Covered

• Workmanship on every repair, installation, and sweep. If a cap we installed leaks, a liner we fitted pulls loose, or a crown repair we applied fails within 365 days, we return and make it right at no charge. This is the core of our Done Right Promise, stamped on every job sheet under the Haven Standard.
• Parts and materials sourced through Haven’s buying network. We use flue liners from DuraFlex and Olympia Chimney, refractory materials from HeatShield, caps and crowns from Gelco and Famco, and specialty components from Copperfield. These aren’t mystery parts from a hardware store shelf. If a manufacturer defect slips through, we handle the exchange. You don’t chase warranties across three time zones.
• Cleanup that leaves your home as we found it. Chimney work is dirty by nature. Soot, creosote fragments, masonry dust, it travels. Our crews lay protection, vacuum with HEPA filtration, and walk the space with you before we leave. If we missed a spot, you point, we clean it. Haven Standard Clause 1 requires the written scope to include cleanup expectations, so there’s no ambiguity about what “done” looks like.
• On-time arrival with a named, background-checked technician. You get a text when your tech is en route, a license number on the page, and a uniformed crew member who answers to a name. If we’re running behind, we call. The “Arrive on schedule” and “Verified crews” principles in the Haven Standard mean you’re not guessing who walks through your door or when.
• Honest pricing with zero bait-and-switch. Every Waltham homeowner receives a written price, written scope, and written warranty before anyone touches a tool. Haven Standard Clause 1, H.A.V.E.N. “Have it in writing,” exists because we’ve all heard the horror stories. The price you approve is the price you pay. If we find something unexpected during the camera inspection, we stop, show you the footage, and write a new scope if needed. No surprises, no pressure.

Our Satisfaction Promise

If you’re not satisfied, we’re not done. Here’s how that actually works.

Call us. A live person answers, 24 hours a day, 7 days a week. No voicemail maze. Explain what’s wrong. We’ll pull your job record, including the photo archive from Clause 4, and review what was documented. If we missed something we should have caught, we schedule a return visit. If the fix is straightforward, we often handle it within 48 hours. If it requires parts or additional labor, we quote it in writing, same as the original job, and you decide before we proceed.

The 365-Day Done Right Promise means we don’t debate whether the issue is “covered.” We ask whether we did what we said we’d do. If the answer is no, we make it right. That might mean resealing a crown that settled wrong in Waltham’s freeze-thaw cycles. It might mean replacing a cap that warped after a harsh winter on a south-facing roof in the Warrendale neighborhood. It might mean admitting we didn’t clean deep enough and returning to address Class III creosote, the hardened, tar-like buildup that standard brushing won’t touch.

We’ve been in Waltham long enough to know that chimneys here take a beating. The clay flue liners in pre-1960s homes around Piety Corner expand and contract through Massachusetts winters. The older masonry in the Lyman Estate area sheds mortar we call spalling, where the brick face flakes off from moisture trapped inside. Our promise accounts for real conditions, not ideal ones. If our work doesn’t hold up in the environment we knew we were working in, that’s on us.

And if you genuinely believe another company could do better, our Free Second Opinion stands. Bring us any competitor’s written estimate. We’ll review it against what we see in your flue, your smoke chamber, your crown integrity. We’ll tell you straight if they’re right, if they’re overselling, or if they’re missing something. No charge for the review.

Before

After

Licensed & Insured Backing

Paperwork matters. We’re licensed and insured, and that license number appears on every page of our site and every job sheet we hand you. Insurance and bonding aren’t abstract corporate protections. They’re what keeps a Waltham homeowner whole if a ladder slips, a tool drops through a slate roof on a historic home near Main Street, or a chimney fire originates from work that wasn’t up to code.

Massachusetts requires specific competencies for chimney contractors, and we maintain them. But the real guarantee behind the paperwork is simpler. We’ve completed 38,000 jobs with documented records for every one. That archive, Clause 4 of the Haven Standard running continuously since 2009, means we can prove what we found, what we recommended, and what we did. In a dispute, that documentation protects you more than any policy language. In our experience, it prevents disputes entirely. When both parties know the photos exist, clarity usually follows.

Corrine Halstead has owned and operated Level Two Chimney Waltham since its founding. The Haven Standard governs how we work, but the accountability is local. Corrine answers for every job. The license, the insurance, the bonding, they’re the floor. Our actual guarantee is that we return your call, we show you the photos, and we fix what we got wrong.

Call (781) 649-9326 anytime. A live person picks up. We’ll pull your record or start a new one, and we’ll give you a written price before any work starts. That’s not a guarantee we hope to keep. It’s how we’ve operated for sixteen years.

Written by Corrine Halstead, Owner at Level Two Chimney Waltham, serving Waltham since 2009.