What Waltham Homeowners Say About Level Two Chimney Waltham
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every one of those jobs ended with a written record, a photo file, and a homeowner who knew exactly what they were looking at. Reviews aren’t something we chase. They’re what happens when you show up on time, quote the price before you start, and leave the customer with evidence they can see for themselves. Here’s what Waltham neighbors are saying about our chimney cleaning work.
Recent Reviews
“We bought a 1920s Colonial in the Warrendale section last fall and the inspector said the chimney ‘looked fine.’ Corrine’s crew ran a camera up the flue and found a cracked liner with Class III creosote packed behind it. They showed us the photos, wrote the price on the spot, and swept it the same visit. We have the photo record saved. That’s the only reason we knew the previous owner had been burning green wood for years.”
Katie M., Warrendale, Waltham
“I called three places for a chimney sweep before burning season. Two said ‘call for a quote’ and one wanted to charge me just to show up. Level Two gave me a flat rate over the phone for the cleaning and camera inspection. The tech, Mike, texted when he was ten minutes out, wore a uniform with his license number, and spent forty minutes on the roof checking the crown and cap. Found spalling on the crown we hadn’t noticed. No pressure to fix it then, just photos and a written estimate we could think about.”
Neil P., South Side, Waltham
“Our fireplace in the Cedarwood area was smoking back into the living room every time we lit it. Corrine’s team didn’t just sweep it. They checked the smoke chamber with the camera and found it was parged with a material that wasn’t rated for heat. Showed us the NFPA 211 Level 2 scan, explained why the draft was failing, and gave us a written scope for the repair. We booked the sweep that day and the smoke chamber rebuild two weeks later. Same price they quoted, no surprises.”
Brooke M., Cedarwood, Waltham
“I’m a skeptic by nature. When the tech said we had a cricket that was too narrow and water was getting behind the chimney, I asked him to show me. He pulled up the photos on his tablet, measured the pitch against the code, and explained why we’d see efflorescence on the brick every spring. Had the chimney cleaned, booked the cricket rebuild for April when the materials come in from Gelco. The 365-Day Done Right Promise is stamped on our invoice. Haven Standard Clause 1 meant we had the price in writing before he touched a tool.”
Carrie F., Northeast Waltham
“Rented a duplex near Bentley for three years before we realized the landlord had never had the chimney swept. Level Two found a bird’s nest in the flue and a rusted-out chase cover that was dumping water onto the liner. They documented everything with photos per Clause 4, cleaned the flue, and gave us a written report we could hand to the landlord. He tried to hire someone cheaper. We showed him the photo record. He called Corrine back.”
Katie M., Beaver Brook area, Waltham
“Last October I got a quote from another company for $4,200 in liner work. Brought it to Level Two for their Free Second Opinion. Corrine ran her own camera, found the liner was stainless and intact, just needed a proper sweep and a cap to keep the rain out. Total cost was under $400. She could have sold me the liner and I wouldn’t have known. Instead she showed me the scan, explained the difference between a liner that fails and one that’s just dirty, and saved me three grand. That’s why we use them for our rental property in South Side now too.”
Neil P., South Side, Waltham
Why Customers Trust Us
These aren’t cherry-picked stories. They’re the pattern we’ve built since 2009. Every chimney cleaning in Waltham includes the same baseline: a written price before work starts (Haven Standard Clause 1), a background-checked and uniformed tech with a name and license number, a camera-scan inspection meeting NFPA 211 Level 2, and a documented photo record you keep (Clause 4). The 365-Day Done Right Promise covers every job, and our Free Second Opinion means you can test any other estimate against what we find with our own camera.
We source materials through Haven’s buying network, DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, specifically to keep customer prices honest. No markup theatre, no hidden charges after the tech is in your home. When we find something that needs fixing, we describe the liner condition, crown integrity, or creosote class in plain terms, explain what it means, and let the photo do the convincing.
Calls are answered by a live person, 24 hours a day, 7 days a week. Not a voicemail, not a web form. If you’re in Waltham and your chimney hasn’t been swept this year, or if you’ve got an estimate you want checked, call us at (781) 649-9326. We’ll quote the cleaning flat, show up on time, and leave you with photos and a written record you can actually use.
Written by Corrine Halstead, Owner at Level Two Chimney Waltham, serving Waltham since 2009.