Meet the Team - Level Two Chimney Waltham

Meet the Waltham Team Behind Level Two Chimney Waltham

We’re the crew that shows up at your house in Waltham with a camera rig, a brush set, and a tablet already loaded with your written quote. Every person on this page has passed a background check, worn the uniform, and sat through the same training Corrine Halstead put in place back in 2009. What ties us together isn’t a handbook. It’s that none of us can stand finishing a job without showing the customer exactly what we found.

Our People

Corrine Halstead, Owner

I started Level Two Chimney Co. in 2009 after watching too many homeowners in Middlesex County get a verbal “yeah, it’s fine” and a bill they didn’t understand. Since then, we’ve inspected and cleaned more than 38,000 chimneys, and I still review the photo record from every job that flags a safety issue. I hold CSIA certification and NFPA 211 Level 2 inspection credentials, though what matters more to me is that our customers in Waltham can point to a specific photo and say, “That’s why I’m getting this done.” When I’m not on a roof in the Back Bay or checking cricket flashing in Newton, I’m usually updating our Haven Standard clauses based on something a technician found that morning. I live in the area with my family, and my own chimney gets swept every September, documented like everyone else’s.

Marcus T., Lead Technician

Marcus has been running brush and camera for eight years, mostly in Waltham, Watertown, and the Route 2 corridor. He’s CSIA-certified and specializes in masonry evaluation, which means he’s the one who gets called when a homeowner in the Warrendale neighborhood reports “a few loose bricks” and it turns out the whole smoke chamber needs parging. His human detail: he keeps a running bet with Corrine about which house on a given street will have the most creative homeowner “repair” - current leader is a flue patched with aluminum foil and duct tape in the North Waltham area. Marcus writes every scope in plain English and won’t start work until the customer initials the photo log on his tablet.

Diana K., Senior Installer

Diana handles our liner pulls, cap and crown replacements, and full rebuilds across the Waltham service area. She came to us from commercial HVAC five years ago and brought a rigging background that makes steep-pitch jobs in the hilly neighborhoods near Brandeis noticeably less dramatic for everyone involved. She’s factory-trained on DuraFlex and HeatShield systems, and she’s the reason we can offer a written warranty on liner work that other companies in Waltham won’t touch. Outside of work, she restores vintage motorcycles, which she says taught her more about patient bolt removal than any certification course.

Elena R., Service Coordinator

Elena answers the phones and schedules the routes, which sounds straightforward until you try coordinating four technicians across 21 cities with weather windows that close fast in a Massachusetts March. She’s been with us four years and knows which Waltham neighborhoods have the tightest street parking, which ones need a morning slot to avoid school traffic, and which customers want a text when the truck is ten minutes out. She sends every written quote herself, checks that Clause 1 is attached, and follows up after the job to make sure the photo record link went through. She grew up in Waltham and still lives here, which means she’s occasionally scheduling her own neighbors.

Jake P., Apprentice Technician

Jake joined us in 2024 after completing the chimney technology program at a regional trade school. He’s currently working toward his CSIA certification under Marcus’s supervision, which means he’s on every camera inspection, every brush pass, and every ladder climb until Corrine signs off on his solo clearance. He’s already handled more Class III creosote deposits than most techs see in two years, thanks to a run of unlined flues in older Waltham homes near the Charles River. His question rate is high, which is the point. He lives in Arlington and takes the bus to our Waltham depot when his truck is in the shop.

One Standard, Every Job

The Haven Standard isn’t a slogan we put on the vans. It’s six clauses that Corrine wrote into every operating agreement when we expanded the network, and every person on this page is bound by them. Clause 1 says you get a written price, written scope, and written warranty before anyone touches your chimney. Clause 4 says we document every visit with photos and camera footage, archived to your customer portal. The 365-Day Done Right Promise is stamped on every invoice. Whether Marcus is inspecting a flue in the Piety Corner neighborhood or Diana is pulling a liner on a Greek Revival near the Common, the standard doesn’t change. We’re independently owned and operated in Waltham, not a franchise, and we answer our own phones 24 hours a day. If you want to know what we actually found in your chimney, we’ll show you the photo. We always do.

Written by Corrine Halstead, Owner at Level Two Chimney Waltham, serving Waltham since 2009.